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After your order has been received you'll be sent a questionnaire for you to complete for us to gather information about your intended recipient. Once we have received this back you will be sent a first draft of your poem within 3 working days. For speeches this first draft will be sent to you within 5 working days. After you've received this draft you'll be able to request any amendments before design sign off for print or digital file transfer. 


Due to the bespoke nature of the poetry we are unable to offer refunds on the written content unless you feel that you have not received what you ordered. If you order your items to be delivered in a frame or mount and the item is damaged in any way, please contact us as the earliest opportunity to discuss and organise a replacement. 


Payment will be made in full via the website when you order. Payment can be made via card or through Paypal. If you have any payment queries please contact us. 

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